We value your satisfaction and want you to love every strand you purchase.
At Her Glory Luxe, each unit is carefully inspected before shipping to ensure the highest quality. Because our products are considered hygienic items, we maintain a strict policy to protect both our customers and our brand integrity.
✨ All Sales Are Final
Due to the nature of our products, all sales are final once an order has been processed.
We do not offer refunds, exchanges, or cancellations after your purchase is complete.
This policy helps us guarantee that every client receives hair that is brand new, untouched, and free from any prior handling.
Order Issues or Defects
If you receive an incorrect or defective item, please contact us within 3 business days of delivery at info@hergloryluxe.com with your order number and clear photos.
We’ll be happy to review your concern and assist in resolving it promptly.
Please note: items that have been installed, combed, cut, colored, washed, or altered in any way will not be eligible for replacement or exchange.
Processing & Shipping
Once your order has been placed, processing begins immediately. Orders cannot be changed or canceled once in production.
Tracking information will be emailed once your order ships.
Our Promise
We take great pride in providing you with luxury hair that meets our high standards of beauty and quality.
Your trust means everything to us — and we’re here to ensure every experience with Her Glory Luxe feels smooth, elegant, and empowering.
